Unopened Items:

Unopened and unused items can be returned within 15 days unless specifically stated on the product details page. The packaging must be in the same condition as when initially received.

 

Opened:

Opened items are not eligible for returns. this includes:

Items that have been opened or removed from the packaging

Items that have visible indications that the packaged has been opened.

 

Damaged and Defective Items:

Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 7 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.

 

We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.

 

The following issues do not qualify as a defective product:

Minor cosmetic paint issues or package condition.

 

How to return an Item:

Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. Any returns without authorization will be delayed and possibly not be eligible for a refund.

 

Customer service may be reached by:

Email: ArcadiaToys@yahoo.com